Privacy Policy
At Macca's Catering (trading as Macca's Food Van), your privacy matters to us as much as your event does. We're a Warrnambool-based street food catering business, and the only reason we ever ask for your details is to get great food to your party, school day, or community event without any fuss.
This Privacy Policy explains what personal information we collect, why we collect it, how we look after it, and the choices you have. We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, requesting a quote, or booking with us, you agree to the practices described below.
Who we are
Macca's Catering is a mobile food van and event catering service operating in and around Warrnambool, Victoria, Australia. Throughout this policy, "we", "us", and "our" refer to Macca's Catering / Macca's Food Van.
If you ever want to talk to us about your privacy, here's how to reach us:
Phone: +61 437 783 085
Email: [email protected]
What information we collect
We only collect what we need to quote, plan, and serve your event. Depending on how you interact with us, this may include:
- Information you give us directly
- Your name and the name of your organisation, school, or group
- Your phone number and email address
- Event details such as the date, location, expected number of guests, and the type of event
- Menu and package preferences
- Dietary requirements, allergies, or food preferences (which may include health-related information you choose to share so we can cater safely)
- Any notes or messages you send us through our forms, email, phone, or social media
Information we collect automatically when you visit our website
- Your IP address, browser type, and device information
- Pages you view and how you move through our site
- Cookies and similar tracking technologies (see the Cookies section below)
Payment information
When you book, payment details may be processed to confirm your event. Payments are handled through secure third-party providers, and we do not store full card numbers ourselves.
How we collect your information
We collect information when you:
- Fill out our "Get Instant Quote" or contact form
- Call or text us
- Email us
- Book a meeting through our online scheduling tool
- Message us on Facebook, Instagram, or other social platforms
- Browse our website
Why we collect and use your information
We use your personal information to:
- Prepare and send you a quote
- Confirm your menu, timing, setup, and dietary needs
- Plan and deliver catering for your event
- Process bookings and payments
- Respond to your questions and keep in touch about your event
- Send you updates, offers, or news about Macca's Catering, where you've agreed to hear from us
- Improve our website, menu, and service
- Meet our legal, tax, and food-safety obligations
We will only use your information for the purpose you gave it to us, for a directly related purpose you'd reasonably expect, or where you've given us permission.
Sharing your information
We're a local food van, not a data business — we don't sell your personal information to anyone, ever.
We do share limited information with trusted third parties who help us run our service, including:
- Our website, booking, and customer-management platform providers
- Our online scheduling and quoting tools
- Secure payment processors
- Suppliers or staff directly involved in catering your event (for example, sharing dietary needs with our team)
- Professional advisors such as our accountant, where required
We only share what's necessary, and we expect these providers to protect your information to the same standard we do.
We may also disclose information where we're required to by law, or to protect the safety of our team, our customers, or the public.
Cookies and website analytics
Like most websites, ours uses cookies and similar technologies. Cookies are small files that help the site work properly, remember your preferences, and show us how visitors use our pages so we can improve them.
You can control or disable cookies through your browser settings. Please note that turning some cookies off may affect how parts of our website work.
We may also use analytics tools to understand website traffic in a general, non-identifying way.
Storing and protecting your information
We take reasonable steps to keep your personal information safe from misuse, loss, and unauthorised access. This includes using reputable, secure platforms to store and manage information, and limiting access to those who need it to do their job.
While we work hard to protect your information, no method of transmitting or storing data online is ever completely secure. We can't guarantee absolute security, but we'll always act quickly and responsibly if a problem arises.
We keep your information only for as long as we need it for the purposes described in this policy, or as required by law, and then take steps to securely delete or de-identify it.
Overseas disclosure
Some of the third-party platforms we use to run our website, bookings, and communications may store data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with Australian privacy standards.
Marketing and your choices
From time to time, we may let you know about new menu items, public events, or special offers — but only if you've opted in or would reasonably expect to hear from us.
You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Replying "STOP" to a text message
- Contacting us directly using the details above
We'll action your request promptly.
Accessing and correcting your information
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct anything that's wrong or out of date.
Just get in touch using the contact details above, and we'll respond within a reasonable time. We may need to verify your identity first to keep your information safe. In most cases this is free, though we'll let you know in advance if a reasonable cost applies to larger requests.
Children's privacy
We cater plenty of birthdays and school events, but our website and booking services are intended for adults. We don't knowingly collect personal information directly from children. If a parent, guardian, teacher, or organiser is booking on behalf of children, we only use the information provided to plan and deliver the event.
Changes to this policy
We may update this Privacy Policy from time to time as our business or legal obligations change. The latest version will always be available on our website, with the "Last updated" date at the top. We encourage you to check back now and then.
How to contact us
If you have any questions about this policy, or want to access or correct your information, please reach out:
Phone: +61 437 783 085
Email: [email protected]
